FAQ

What is a Giclée print?
The word Giclée (“g-clay”), is derived from the French verb gicler meaning “to squirt or spray”. It is a process that uses a 12 colour ink jet printer, acid free papers, and pigment based archival inks. Allowing for a better longevity, light fastness and stability. In short - Giclée printing provides a superior quality print.

What is so special about the paper you use?
My fine art prints are all printed on Somerset Velvet paper made in a factory established in England in the 1700's. This thick 330gsm - slightly textured paper is the Rolls Royce of papers and is brilliantly receptive to archival pigment inks.

How do you sign each print? With Wax?!
I sign all of my limited edition prints by pressing my worn family ring into hot melted wax - using it like an antique seal. That way you know each print has been personally handled by me. Each wax mark is utterly unique! I must say - my heart runs faster every time I do this, but it is worth it for that special extra treat!

What are your Print sizes?

A0	841 x 1189 mm	33.1 x 46.8 in
A1	594 x 841 mm	23.4 x 33.1 in
A2	420 x 594 mm	16.5 x 23.4 in
A3	297 x 420 mm	11.7 x 16.5 in

Help me I need a frame!
Do see your local framer! They will have catalogues of frames for you to choose from - see framing section for more details.

Colour
I have made every effort to display as accurately as possible the colours and images of our products that appear at the store. Alas I cannot guarantee that your phone or computer monitor's display will accurately match mine. If you have any concerns about co-ordinating with your room I am very happy to help - do message me if you have any questions. 

I have heard that there are things hidden in your design, what are they?
Look closely and you may find Derek the punk iguana, he features somewhere in all of my Fantasy Florals prints. He has pink hair and a heart tattoo.

How long until it's in my hands?
See website banner for latest print dates and post runs. 

Do you ship Internationally?
Yes! - See 'Shipping'

How will it be sent?
U.K Postage is by Royal Mail Special Delivery - postcards are sent 1st Class. International is by Parcelforce -tracked so we know where your orders are. Please also see 'Shipping' below. 

Returns - Art Print / Poster / Blanket
I always want you to be happy! If you have any problems with your order please contact me within 7 days of arrival of the parcel. These are very delicate, one could say - extremely - delicate items and any damage on return to me will be deducted from the exchange or refund total. Most cannot be re-sold. I am a very small business so please take this into consideration when choosing your dream print, poster, blanket, cushion, postcards or scarf. They will also need to be returned as a tracked /recorded delivery and the tracking number sent to me. Please don't hesitate to contact me if you need to know more about the colours or size or paper quality.

Returns & Exchanges - Wearables
If you are not fully satisfied with your purchase I offer full refunds for unworn, unwashed, undamaged, or defective merchandise within 7 days of arrival of the parcel. All refunds will be made in the form of the original payment. 
Exchanges are processed as a new order (you may have to wait until the next print run). I will refund your original form of payment for the value of the returned merchandise and charge you for the new order. The original shipping charge for online orders is not refunded. The return shipping charge to me is at your own cost. To start a return please contact me HERE 

Returns & Exchanges - Fabric
Unless Faulty - Fabric is printed to order and is non-refundable.

My return address is: 

Damaged in the Post / Slow Post / Disappointing Post
During peak times like Christmas, things out of my control can happen. Post takes longer and sometimes damage occurs. Please also be aware that your piece will be replaced on the next available print run - see my SHIPPING section for dates. I always want my customers to feel good - so please contact me and I will do all I can to help.